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If you use Text Banking to complete simple transactions through SMS on your mobile phone, the number you use to text commands will change to 26790.
Quickbooks Online Conversion Instructions. Quickbooks Desktop Conversion Instructions. To help, we created the guides below to walk you through. If you connect Northwest Online Banking to Quicken, Quickbooks or Mint, there are steps you'll need to take to ensure your connection continues with our new solution. While our new online banking solution will offer additional behind-the-scenes security, we recommend that you continue to keep your operating system and browsers up to date, as well as maintain anti-virus and anti-spyware protection. Keep in mind, while you can hide your accounts, you can not permanently remove any accounts from online banking.Ĭardswap, the service that automatically updates billers if your Northwest debit or credit card information changed, will no longer be available.ĭetect Safe Browsing, which offers your online banking account supplemental protection from viruses and malware, will no longer be available. You can hide or unhide accounts at any time from the Accounts menu. Through our new solution, you're also able to hide accounts- which means they won't appear in your account summary or as an option when attempting to make a transfer. Your accounts may be ordered differently than you’re used to, and will not be able to be reordered. If you’re adding a new external account, micro deposits will continue to take up to three business days to be receivedĪny deposit-only accounts you have set up will transfer to our new solution. If you’ve linked accounts from other institutions to Northwest Online Banking, they’ll continue to appear in our enhanced solution.Įxternal transaction limits will remain the sameĮxternal transfers will continue to process within 1-3 business days Northwest’s routing number can be found at the bottom of every page in online banking. You’ll continue to be able to find your account numbers in online banking under Account Details > Show Full Account. Keep in mind, mobile deposit history can only be viewed within the mobile app. Additional transaction history will be available soon. To view older transactions, please reference eStatements. When you log into our new solution, you’ll see transaction history from February 1, 2021. You’ll see any account nicknames you’ve established within our enhanced online banking. You’ll continue to see seven years of statement history, andĮStatements will look and work as it has beenīill Pay will remain the same, including billers, recurring and future-dated payments scheduled before 3 p.m. You’re welcome to use the same password if it meets our updated criteria, which is designed to protect your accounts-Ĭontains each of the following- uppercase letter, lowercase letter, digit and a special character.
When you log for in the first time, you’ll use your current online banking password, but you’ll be prompted to reset your password as part of first-time login.
Keep in mind, to help keep your accounts safe from hackers, we recommend that you change your login ID periodically. Rest assured, beginning September 27, you'll manage all your Northwest accounts from one app.Īlthough we’re introducing a number of new enhancements with our new online banking solution, we know it’s important that some things stay the same-Įxisting online banking customers can continue to log in with the user ID they’re used to. If you use the Northwest app for both personal and business online banking, download our new app for personal online banking and update the existing app for business online banking. *If you're a business customer who uses the mobile app, please visit your app store to update the existing Northwest app so it's marked by a gray and green N and the word "BUSINESS". To ensure online banking is working as it should, be sure you're using the latest version of your browser.
Keep in mind, if you're using a tablet to access online banking, the experience is best through a web browser, like Safari or Chrome. Northwest customers without online banking can enroll in online banking, following these instructions. Logging in for the first time from the mobile app.If you’re an existing online banking customer who needs help logging into our new solution for the first time, Whether you’re logging in from a computer or mobile device, the steps are the same for existing online banking customers. Existing online and mobile banking customers can begin to sign into our enhanced system.ĭelete the old Northwest app and download our new app from your app store.